OUR CLIENTS
All Britt employees are responsible for applying these Customer Service principles to their daily work. All managers are responsible for setting the example and ensuring that everyone under their direction apply these Customer Service principles.
OUR CUSTOMER SERVICE PRINCIPLES:
1. AGILITY
The customer is the reason we exist. We attend him/her promptly.
2. RESPONSABILITY
We have the authority to act and the responsibility to resolve.
3. OPTIONS
We never say “No.” We offer alternatives.
4. FOLLOW UP
We’re dependable. We provide follow up until an issue is resolved.
5. RESPECT
We communicate with respect and show respect for our customers, coworkers and competitors.
6. SOLUTIONN
We help, seek solutions and resolve complaints.
7. PRESENTATION
We are ambassadors of Britt. Our personal appearance and form of expression shows it.
8. SATISFACTION
We achieve customer satisfaction by working as a team.
9. EFFICIENCY
We do things extremely well and seek constant improvement.
10. DETAILS
We pay close attention to details and always say “Thank you.”
We apply these principles with:
- Passion for customer service
- Communication
- Enthusiasm
- Commitment
- Responsibility
- Variety
- Imagination
- Creativity
- Ethics and Integrity
- Excellence
- Adherence to protocols by area